We help department stores maximize customer service and profits and meet changing demands amid increased competition and complex supply chains.
We help optimize merchandising, increase supply chain efficiencies, generate product mix forecasts for better retention.
We help optimize prices, fine tune inventory planning, and deploy next generation POS systems to enhance the customer experience.
We help specialty retailers embrace the future of shopping by delivering concepts and solutions for in-store selling through social networks.
Leading analyst firm, Forrester, listed Cognizant as a leader in program management, Agile development and the omnichannel fulfillment strategy in its recent Forrester Wave: B2C Global Commerce Services provider study.
Cognizant's Retail practice helps retailers turn today's pain points into new business opportunities.
Rely on our experience to help you adopt the omnichannel capabilities that are right for your brand.
See solutions tailored to this industry.
Recoding the Customer Experience
Artificial intelligence (AI), machine learning (ML), and the Internet of Things are gaining momentum across enterprise environments. By incorporating these technologies into their strategic agendas, organizations industry-wide can streamline processes, anticipate customers’ needs and behaviors in real time, stimulate profitable growth, and deliver experiences that live up to the promise of digital.
Retailers’ Disconnect with Shoppers is Costing Them
Cognizant commissioned Forrester Consulting to partner with it to examine the state of the retail industry in regards to digital engagement, personalization, and omni-channel fulfillment services being offered to consumers.
Aligning Value with Key Capabilities to Drive Retail Success
Cognizant commissioned study conducted by Forrester Consulting of 4600 shoppers globally. Its findings uncover a significant disconnect between what shoppers value and the experiences retailers provide.
The Work Ahead: How Digital Thinking Separates Retail's Leaders from Laggards
In this installment of our Work Ahead series, we focus on the impact of digital transformation on the retail industry and the surprisingly wide gap in how digital leaders and laggards perceive the digital future and are approaching the necessary changes to succeed.
How Blockchain Can Help Retailers Fight Fraud, Boost Margins and Build Brands
Using blockchain's distributed ledger, synchronized database and powerful encryption capabilities, along with its ability to generate smart contracts, retailers can gain early-mover advantage to more effectively collaborate and enhance trust across the value chain.
How Auto-Scaling Techniques Make Public Cloud Deployments More Cost-Effective
Organizations using public cloud infrastructure are wise to deploy auto-scaling that adjusts server counts in response to sales volume fluctuations. We offer an approach for calculating the optimum minimal number of servers.
Automotive Parts: The Industry's New Sweet Spot
For players in the automobile market, aftermarket parts and services is a valuable adjunct to car sales, but this sector is changing rapidly due to market conditions. We offer a schema based on willingness to pay for parts and for service to guide OEMs and other players in their spare parts and secondary market strategies.
The Second Coming of Age
Millennials have gotten more attention, but aging baby boomers represent a vast opportunity for marketers at consumer goods and other companies. Based largely on research by ReD Associates, our collaborative paper explores how you can effectively address boomers' changing roles, lifestyle shifts, major purchase patterns, and other behaviors and characteristics.
The Work Ahead: Mastering the Digital Economy
The Work Ahead is a research series providing insight and guidance on how business – and jobs – must evolve in an economy of algorithms, automation and AI.
Disrupting Reality: Taking Virtual & Augmented Reality to the Enterprise
The impact of virtual and augmented reality platforms and applications will be profound for enterprises across industries, allowing companies to transform processes and improve how employees work, communicate and collaborate. All within a real-time, "real-life" environment that reduces the need for physical premises and presence.
Our 100-member team on this project completely overhauled the client's value chain. The new system components included new enterprise information management software, supply chain changes, future state ordering, receiving process consolation and a new EIS (executive information management system).
Our team performed end-to-end testing of a new application from Raymark, a Cognizant partner and leading global provider of integrated retail software solutions. Upon successful test completion, the application was rolled out to our client’s U.S. stores.
We partnered with store management to create a merchandising enhancement “factory” that helped implement critical business changes, optimize resource load and standardize quick product-turnarounds. Our team’s services included testing, assessment, implementation and rollout.